General Terms and Conditions

• These General Terms of Use Terms apply to the Veldoo Business Solution applications and/or websites of Veldoo in Switzerland.
• The Apps/Websites allow you to request services from third party providers or directly from Veldoo. These services are provided or made available under the Veldoo brands.
• For third-party services, you are directly connected to the third-party providers through a contract and Veldoo acts as a technological intermediary platform that allows you to request and receive these services. In some cantons, Pavlo Consulting has the status of a company for the distribution of journeys.
• Please read these terms and conditions carefully. They contain information about services and your rights as well as other important information.
• You are entering into a contract with Pavlo Consulting, company based in Switzerland, Schaffhausen. You can contact us at help.Veldoo.com or via mail info@veldoo.com .

PART I - INFORMATION ABOUT THE TRAVEL AGENT

For the purposes of Veldoo Business Solution, which enables you to request services from third-party providers, Pavlo Consulting, a company under Swiss law of the Canton of Schaffhausen, acts as a company for the mediation of journeys within the meaning of the applicable law.

PART II - GENERAL CONDITIONS

DEFINITIONS

• Service Providers: are independent third parties, including independent transport service providers, delivery partners, restaurants, logistics service providers and/or providers of other mobility services that use Veldoo's mobile applications and/or websites.
• Third Party Services: means in particular services and goods in the areas of transport, delivery, logistics, mobility, food industry or food trade and retail, which are made available to you by independent third party providers, such as in particular transport services. These services are made available to you via the Apps/Website Services, as defined below.
• Veldoo Names, Trademarks or Works: means the company names, logos, product or service names, product trademarks, service marks, trade dress, other proprietary marks or copyrights of Veldoo or its licensor.

CONDITIONS

1. Summary

1.1 These Terms govern Your use of the Veldoo Mobile Applications and/or Veldoo Websites. You must read these Terms carefully and accept them before setting up a Customer Account via the Veldoo Mobile Applications and/or Veldoo Websites, as setting up an Account is a mandatory requirement for using the services offered by Veldoo or third party services. Your acceptance of these Terms constitutes a contractual relationship between You and Veldoo.

1.2 These Terms apply to the extent that they are not inconsistent with other terms of use or other supplementary agreements relating to specific applications of Veldoo's mobile apps and/or websites. The validity of such more specific agreements will be agreed with you separately.

1.3 Veldoo acts as a technological intermediary platform for the services of the Service Providers and as a service provider for the services offered by Veldoo.

2. Services Apps/Websites

2.1 Veldoo will provide you with the following services:

2.1.1. access and use the Veldoo Mobile Apps and/or Websites that enable You to request and utilise the Third Party Services and/or Veldoo Direct Services.

2.1.2. services relating to the receipt and execution of payments (including the preparation of invoices and receipts on behalf of service providers) that enable us to collect amounts from you.

2.2 These Terms govern your use of the Apps/Website Services in Switzerland.

2.4 Unless otherwise agreed separately in writing, the Apps/Website Services are made available to you exclusively for your personal, non-commercial use.

2.5 You may apply for and receive third party services or services provided by Veldoo through the Veldoo Mobile Applications and/or Veldoo Websites.

3. Service Provider Services

3.1 In the case of Third Party Services, Veldoo acts as a technological intermediary platform between You and the Service Providers to enable the Third Party Providers to provide the Third Party Services to You. Veldoo does not provide the Third Party Services. All Service Providers are independent third-party contractors, entrepreneurs or other legal entities that are not employed by Veldoo and are not acting as Veldoo's subcontractors, agents or on Veldoo's behalf.

3.2 If you are logged in online and in the vicinity of Third Party Providers who are also logged in to Veldoo's mobile app(s) and/or website(s), you will receive information about the Third Party Services on Veldoo's mobile app(s) and/or website(s) before you decide to submit a request.

3.3 Service Providers (for Third Party Services) and Veldoo (for Veldoo Direct Services) are free to accept or decline a request to the extent permitted by law. Acceptance of a request will be communicated to You via the Veldoo Mobile App(s) and/or Website(s) in the name of and on behalf of the Service Provider(s) and will create a direct contract between You and the Service Provider(s) (for Third Party Services) and/or between You and Veldoo (for Services provided by Veldoo).

3.4 For certain third-party services, you may be required to agree to separate terms and conditions before using these third-party services.

4. Use of the Apps/Website Services

4.1 Veldoo's mobile applications and/or websites can be downloaded or accessed on most modern mobile devices that have an internet connection and are equipped with popular operating systems such as Android or iOS.

4.2 In order to use the App/Website Services, You must register with Veldoo Mobile App(s) and/or Website(s) and create an Account.

4.3 In order to register, you must provide us with certain personal information, including your telephone number and email address. In order to use the App/Website Services, Veldoo Direct Services and certain Third Party Services, you must provide with at least one valid payment method (credit card, debit card or other accepted payment method ).

4.4 Neither You nor the Third Party Providers have any obligation to log into or use Veldoo's Mobile App(s) and/or Website(s). If You decide to stop using Veldoo's Mobile App(s) and/or Website(s), You may do so at any time and without notice to Us.

4.5 We may temporarily restrict your access to and use of the Apps/Websites (for the period necessary to verify the information about the suspected breach of these obligations) if there is specific evidence of a serious breach of your obligations. This also applies if we receive a complaint concerning you about a sufficiently specific allegation of fraud. Veldoo will inform you that a complaint is pending and that your access to and use of the Apps/Website Services may be temporarily restricted. This does not apply only if Veldoo is not permitted to provide this information due to relevant legal provisions (e.g. in the context of a police investigation or a judicial investigation).

5. Your Duties

5.1 You may not violate any applicable laws or other legal provisions when using the app/website services. You may only use the App/Website Services for lawful purposes and for the purposes for which they are intended. You may not misuse the Veldoo Mobile App(s) and/or Website(s) or attempt to harm us or third party providers (e.g. fraudulently).

5.2 When creating an account and using the app/website services, you must provide correct and complete information.

5.3 Your account is intended only for you. It cannot be sub-licensed or shared unless this is expressly authorised by us in text form.

5.4 You are responsible for the payment of all fees arising from the provision of services of the Service Providers or services provided by Veldoo that were requested via Your Account, provided that You are responsible for the corresponding use of the Account or this can be attributed to You in any other way. This is particularly not the case if the access to and use of your Account is due to force majeure, the actions of a third party (e.g. hacking) or a breach of Veldoo's security obligations. In the event of theft of the credit card or theft of bank details, you are obliged to notify your bank immediately so that it can take the necessary steps.

5.5 When using the App/Website Services, you may not harass or interfere with the rights of Service Providers, Veldoo or other third parties or cause damage to their property.

6. Fees and Payment

6.1 Veldoo will charge a usage fee on a monthly basis for the use and provision of the services offered by Service Providers. These are available on the Website. This is a contract on a monthly basis, which is concluded between the service provider and Veldoo

6.2 Specific features on the Veldoo Mobile Applications and/or Websites may be offered to You and charged for, subject to Your prior and express consent. You may not access or use these specific features without Your consent. These features may be subject to separate terms and conditions.

6.3 For further information on fees and additional charges and/or penalties specific to each Service of the Service Providers or Service provided by Veldoo, please refer to the section sSupport in the Mobile Applications and/or on the Veldoo Websites (such as under Help).

6.4 The Fees may be changed in the Mobile Applications and/or on the Veldoo Websites and such changes will apply to You if You have expressly agreed to them in advance (such changes will be communicated to You in advance by email or notification in the Mobile Applications and/or on the Veldoo Websites). Without such consent you will no longer be able to use the App(s)/Web Services.

6.5 Unless otherwise agreed, all Fees are due immediately after You have made Your request and payment will be facilitated by Veldoo through the use of the preferred means of payment associated with Your Account, whereupon Veldoo will send You a receipt by email. If your primary means of payment cannot be used, Veldoo may use a secondary means of payment, if available. If your payment method(s) is (are) not available, we reserve the right to continue to attempt to receive payment.

6.6 The fees are inclusive of all taxes and duties, including VAT.

7. Licence

Subject to your compliance with these Terms, we grant you a personal, nationwide, non-exclusive, non-transferable, revocable, non-sublicensable licence to install and use the Veldoo Mobile App(s) and/or Website(s) solely for your use and access on your device and to use the information made available through the Veldoo Mobile App(s) and/or Website(s). All rights not expressly granted herein are reserved by Veldoo and Veldoo's licensors.

8. Intellectual Property

We reserve all rights not expressly granted to you in these Terms. Our apps/website services and all non-personal data (including all intellectual property rights) collected via Veldoo's mobile app(s) and/or website(s) are and shall remain vested in us and our licensors. You may not, and may not authorise any third party to: (a) sublicense, copy, modify, distribute, sell, resell, transfer or lease Veldoo's Mobile App(s) and/or Website(s) or any portion thereof; (b) modify or develop, or attempt to extract the source code of Veldoo's Mobile App(s) and/or Website(s) in any manner other than as permitted by law; (c) use or cause to be used any programs or scripts for the purpose of data mining, indexing, monitoring or otherwise extracting data from any part of Veldoo's Mobile App(s) and/or Website(s) or data; (d) use, display or manipulate any Veldoo trademarks, trade dress or works for any purpose other than for the use of Veldoo's Mobile App(s) and/or Website(s); (e) create or cause to be created (i) businesses, (ii) URLs, (iii) domain names, (iv) software applications, names or titles, or (v) social media profiles or register with usernames that contain Veldoo names, trademarks, or works, or trademarks, names, titles or works that are confusingly similar thereto; (f) use Veldoo names, trademarks or works as your profile or background picture in social networks; (g) book keywords (in particular in Google Ads) that contain Veldoo names, trademarks or works; or (h) claim ownership and/or copy Veldoo names, trademarks or works in any way and for any purpose whatsoever. This also applies to confusingly or substantially similar marks, names, titles, or works, whether used alone or in combination with other letters, punctuation, words, symbols, designs, and/or any creative works; but only to the extent that such acts exceed the scope of the limited licence granted to you in these Terms.

9. Responsibilities

You are responsible for all damages resulting from your violation of these terms and conditions, your improper use of the apps/website services or your violation of legal provisions or the rights of third parties. You are responsible for making and retaining copies of the data available in your account that you require (e.g. invoices).

10. Force Majeure

The Apps/Websites Services may be subject to limitations, delays and/or other problems due to the use of the internet and electronic communications by a third party provider, unforeseeable and insurmountable third party events or the occurrence of force majeure. The Apps/Websites Services may be interrupted for maintenance, which may affect your use of the Services and of which you may be notified.

11. Liability

11.1 Liability is limited to intent and gross negligence. Veldoo shall not be liable for any impairments resulting from events of force majeure and/or misconduct of third parties and/or from withdrawn authorisations or changed fees. Veldoo assumes no liability for the services of third parties. Any warranty claims against third parties shall be assigned to the Customer. Liability for auxiliary persons, third parties or employees of the third party is excluded. No liability is assumed for consequential damages. The liability is in any case limited to the value of the contract or the periodic amounts owed. Veldoo is not liable for consequential damages and/or loss of profit. In no event shall the Service Provider be liable for claims asserted by third parties or authorities in connection with the information provided or content uploaded by the Customer, in particular not for damages or misconduct caused by third party providers, their representatives or other third parties. The customer is responsible for liability and insurance in such cases.

11.2 Veldoo undertakes towards the User to provide the Apps/Website Services in a proper manner. The Service Provider is obliged to comply with the obligations arising from the provision of the Third Party Services, in particular the quality of the Services (quality, adequacy). The user is reminded that he/she concludes a contract directly with the third-party provider in relation to the third-party provider services.

11.3 Veldoo shall not be liable in whole or in part for non-performance or improper performance of the Services if such non-performance or improper performance is attributable to You or if such non-performance or improper performance is the result of an unforeseeable and insurmountable event of a third party unrelated to the provision of the Services or in case of force majeure.

12. Cancellation

12.1 You are free to use the Apps/Websites Services at any time and you may terminate these Terms of Use and the Apps/Websites Services at any time by closing your Account.

12.2 We may terminate these Terms and your access to the Apps/Websites Services by giving you prior written notice within a reasonable period of time if (i) you have breached these Terms or any laws relating to the Apps/Websites Services; or (ii) your behaviour amounts to fraud (fraudulent activity may include, but is not limited to, the following acts: Misuse of promotions or use for other than the intended purposes; disputing charges for fraudulent or unlawful reasons; creating duplicate accounts; providing false information or falsified documents). This cancellation period does not apply (i) if Veldoo is subject to a legal or regulatory obligation that requires us to terminate your use of the Apps/Websites Services immediately; or (ii) if there are compelling security reasons relating to the protection of users of the Apps/Websites Services, in particular due to a criminal complaint that is reported to us.

12.3 Upon receipt of the notification, you may contact us to raise your comments and complaints. Veldoo will, if you can prove that the failure to fulfil your obligations was caused by a third party that meets the criteria for force majeure or a force majeure event, restore your access to the Apps/Website Services.

12.4 Veldoo may temporarily restrict your access to the Apps/Website Services if you are alleged to have breached your obligations, including if we receive a serious security complaint from a third party provider or other third party. In this case, we will request all information from you that is relevant to establish the facts of the case. Please note that in certain circumstances we will not be able to provide you with information about the complaint, e.g. if an investigation is ongoing (either by us or by a third party such as the police).

12.5 If we are unable to debit the means of payment you have provided for the fees you owe, we will notify you immediately in writing and may suspend or cancel your access to the Apps/Websites Services until payment has been made. You may contact us upon receipt of notice of suspension or cancellation of your access to the App(s)/Website Service(s) to update your payment information or to provide your comments and justifications so that, if you provide evidence that the failure to meet your payment obligation is due to the actions of a third party or meets the criteria of force majeure or is due to a force majeure event and you pay the amounts owed, we may restore your access to the App(s)/Website Service(s).

12.6 You must pay all unpaid Fees due to Veldoo immediately upon termination. These Fees will become due notwithstanding the termination of this Agreement and We reserve the right to continue payment after termination.

13. General

13.1 Veldoo reserves the right to amend these Terms. We will notify You of such changes by e-mail within a reasonable time before they come into effect. You will be bound by such changes once You have accepted them in the Mobile Applications and/or on the Veldoo Websites and/or by e-mail, as applicable. If You do not agree with such changes, You are free to close Your Account in accordance with Section 15.1.

13.2 We may assign, sub-contract or transfer these Terms or any of our rights or obligations under them, in whole or in part, without your prior consent, provided that this does not result in any restriction of the rights you enjoy under these Terms or the law. You may not assign, subcontract or transfer these Terms or any of our rights or obligations hereunder, in whole or in part, as your use of the Mobile Applications and/or the Veldoo Websites is personal to you, unless otherwise agreed.

13.3 These Terms and any additional agreements relating to the provision of the Apps/Websites Services constitute our entire agreement with you and supersede all previous agreements relating to your access to and use of the Apps/Websites Services

13.4 You may be asked to agree to additional terms and conditions in order to access or use the Apps/Websites Services. In the event of a conflict between these Terms and a separate agreement, the latter will prevail unless otherwise specified in the separate agreement.

14. Applicable Law and Jurisdiction

These GTC are subject to Swiss law. The Vienna Convention on Contracts for the International Sale of Goods of 1980 (CISG) and the UN Convention on Contracts for the International Sale of Goods are not applicable . Insofar as no mandatory statutory places of jurisdiction take precedence, the ordinary courts at the company's registered office in the Canton of Schaffhausen shall have jurisdiction.

15. Severability Clause

Should a provision of this contract or a supplement to this contract be or become invalid, this shall not affect the validity of the remainder of the contract. The contracting parties shall replace the invalid provision with a valid provision that comes as close as possible to the intended economic purpose of the invalid provision. The same applies to any loopholes in the contract.

By accepting these terms and conditions, you agree to be bound by them.